The Ritz-Carlton, San Juan, Carolina

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Key details

About the Hotel

6961 Ave Gobernadores, Carolina, Puerto Rico, 00979

Perfect

8.4

/10

4.2

“The fine beachfront location feels like a tropical paradise.”view full review

Amenities

The Ritz-Carlton, San Juan offers over 15,000 square feet of event space, accommodating both intimate gatherings and large conferences. Guests can enjoy the Grand Ballroom and the outdoor beachfront space, ideal for various occasions. A dedicated events team is available to craft custom experiences for every event.

Dining

Five unique dining experiences complement the stay, including the Michelin-rated BLT Steak and the oceanfront beachfront restaurant Piña Colada. Guests can savor locally inspired dishes as well as classic offerings in each venue. The hotel also provides a kid-friendly menu for younger guests.

Location

Situated along the beautiful Isla Verde Beach, the hotel spans a prime beachfront location within walking distance to shopping and local dining options. The hotel is approximately 10 minutes from the historic district of Old San Juan. Guests can easily access the nightlife and entertainment options available nearby.

Wellness

The Ritz-Carlton, San Juan features a luxurious spa with eight treatment rooms, offering a range of rejuvenating therapies. The fitness center is fully equipped with modern machines, ensuring guests can maintain their fitness routines. Guests can relax in the serene atmosphere of the outdoor pool or the hot tub.

Family Offerings

Dedicated programs for children include specially curated Ritz Kids activities that engage young minds through interactive learning. The hotel provides a family-friendly environment with kid-friendly menus available across all dining venues. Babysitting services can be arranged to offer parents a worry-free experience.

Highlights

Location: Beachfront along Isla Verde Beach

Dining: Michelin-rated BLT Steak and beachfront restaurant Piña Colada

Events: Over 15,000 square feet of event space including Grand Ballroom

Wellness: Luxurious spa with eight treatment rooms

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Double Room Two Double Beds City View

4 persons

37 m²

2 Double beds

City view

Air conditioning

room details

Double Room Two Double Beds Pool View

4 persons

37 m²

2 Double beds

Pool view

Air conditioning

room details

Ocean Front Double Room

4 persons

37 m²

2 Double beds

Ocean view

Air conditioning

room details

Junior Suite Pool View

3 persons

56 m²

Pool view

Air conditioning

room details

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Price and Room Availability Calendar

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Getting around

A guide to all available transportation options

City Centre

Carolina 6.3 km

Airports

Luis Munoz Marin International (SJU) 4.6 km

Fernando Luis Ribas Dominicci (SIG) 10.9 km

Train

Sagrado Corazon Station 5.1 km

Underground

Sagrado Corazon Metro Station 5.1 km

Hato Rey 5.2 km

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Family-Friendly Fun

“During our stay, we absolutely loved the pool area! It was great for kids, with a depth of only 3-3.5 feet and plenty of pool floats provided. We made sure to reserve our pool chairs early since it filled up quickly. The attendants were attentive, making our time by the pool enjoyable.” view full review

Comfortable Accommodations

“Our room was spacious and beautifully appointed. The comfortable beds with Frette linens ensured we had great nights of sleep. We appreciated having quality bath amenities and a flat-panel TV available. It truly felt like a luxurious retreat.” view full review

Relaxing Spa Experience

“The spa and fitness center at the hotel were wonderful! Although it was a bit of a splurge, we indulged in the signature massages. The relaxing atmosphere and extensive treatment options made it a highlight of our vacation.” view full review

Culinary Delights

“We enjoyed the dining options available, especially the breakfast buffet which featured a wide variety of foods. Although breakfast prices were on the higher side, the quality and selection made it worthwhile. We were pleasantly surprised by the reasonable prices for some items at the pool as well.” view full review

General

Non-smoking property
Free Wi-Fi
Car park
Safe deposit box
24-hour reception
Rooms/ Facilities for disabled
Wheelchair access
Air conditioning in public areas
Lift
Currency exchange
ATM/Cash machine

Sports & Fitness

Exercise gym
Tennis court

Services

Valet parking
24-hour room service
Car hire
Laundry
Wedding services
Limousine service
Wake up service

Dining

Bar/ Lounge area

Business

Printers

Children

Babysitting/Child services
Game room

Spa & Leisure

Swimming pool
Casino
BBQ facilities
Sauna
Jacuzzi

Room features

In-room safe
Mini-bar
Sitting area
Turndown service
Ironing facilities

Bathroom

Hair dryer

Media

Flat-screen TV
Cable/ Satellite television
Direct dial telephone
CD player
AM/FM alarm clock

Room decor

Carpeted floor

Location

6961 Ave Gobernadores, Carolina, Puerto Rico, 00979

Map view

6961 Ave Gobernadores, Carolina, Puerto Rico, 00979

City landmarks

Shopping Area

Isla Verde Mall

650 m

Landmark

Playa Isla Verde

820 m

Beach

Isla Verde Beach

1.6 km

Landmark

El San Juan Casino

630 m

Store

Pueblo Supermarket at Isla Verde

780 m

Landmark

Coral Beach Apartments

980 m

Landmark

Hobie Beach

1.3 km

Night club

Club Brava and Ultra Lounge

620 m

Beach

Vivo Beach Club

17.6 km

Beach

Watersports 4U

810 m

Landmark

El Alambique Beach

1.2 km

Beach

Playa Hobbie

1.3 km

Landmark

Balneario Isla Verde

17.6 km

Church

Our Lady of Sorrows Catholic Church

2.2 km

Landmark

Carolina Public Beach

1.9 km

Landmark

Teodoro Moscoso Bridge

2.4 km

Landmark

Laguna San Jose

2.5 km

Island

Isla Guachinanga

2.7 km

Park

Paseo Tablado de Pinones

2.9 km

Landmark

Boca de Cangrejos

2.7 km

Landmark

Pinones

3.3 km

Landmark

Punta Las Marias Skate Park

2.8 km

Landmark

Paseo Pinones

3.1 km

Beach

Balneario de Carolina

17.6 km

Landmark

Parque Isla Verde

17.5 km

Nearby

Casino

Casino del Sol at Courtyard Marriott

110 m

Behind the Ritz Carlton (pine grove beach)

WOW Surfing School

260 m

Pine Grove Surfing Beach

260 m

Reserva Marina Arrecife de la Isla Verde

440 m

Synagogue

Chabad Lubavitch of Puerto Rico

540 m

Restaurants

BLT Steak

340 m

6961 Avenue of the Governors Isla Verde

Koco Modern Caribbean

170 m

6063 Ave Isla Verde

Ocean Bar & Grill @ The Ritz Carlton

390 m

6961 Ave Gobernadores The Ritz Carlton San Juan

Platos Restaurant & Bar

310 m

2 Rosa Street Coral By The Sea Hotel

Patio de las Flores

110 m

55916 Ave. Isla Verde El Palmar Norte Num. 3

El Guacamayo Pool Bar & Grill

340 m

6530 Ave Isla Verde Hampton Inn & Suites

Hijole - Cocina Mexicana

580 m

6573 Avenida isla verde Opposite Hotel Hampton Inn

Billiard Palace Restaurant

710 m

6471 Ave Isla Verde

Lupi's Mexican grill & sports cantina

520 m

6369 Ave Isla Verde

Cafe Tropical

110 m

7012 Ave Boca de Cangrejos Marriot Courtyard

Sirena Restaurant

60 m

7012 Boca de Cangrejos Avenue Isla Verde Courtyard by Marriott Isla Verde Beach Resort

Reviews and Ratings

Feedback from previous guests about their experience.

Mary

United States, March 2025

7.4/10

I had a great time at The Ritz-Carlton, San Juan. The warm welcome from the staff made my arrival special, and my room was clean and comfortable. While the dining options could use a bit more variety, the overall experience was enjoyable. I'm already looking forward to my next visit.

Rooms

8.0

The room was comfortable and immaculate, with a cozy bed that provided a great night's sleep. The cleaning schedule allowed for a nice late start to each day.

Service

10.0

The service was superb throughout my stay. From the friendly doormen to the attentive housekeeping, every staff member was eager to help.

Location

8.0

The hotel's location in Isla Verde was convenient for beach access and nearby eateries. However, I felt a bit uneasy walking alone at night in the area.

Dining

7.0

I enjoyed breakfast at Mares, though I wish the lunch menu offered more options. The lobby lounge provided a relaxed atmosphere for dinner.

Facilities

9.0

The beautiful pool area was a highlight. It's spacious enough that I never felt crowded, and room service was convenient.

Michael

United States, December 2024

5.6/10

My stay at The Ritz-Carlton, San Juan was quite enjoyable. The service was really good, with friendly staff greeting me by name from the moment I arrived. However, the dining options were a bit underwhelming and expensive, which was a letdown compared to other Ritz properties I've visited.

Rooms

8.0

I was upgraded to a corner room with amazing ocean views. The room was clean, though a bit small, and the bathroom was impressively spacious.

Service

10.0

The staff went out of their way to make me feel welcome and were attentive throughout my stay. I really appreciated the personal touches, like being greeted with champagne at check-in.

Location

9.0

The hotel's proximity to the beach was ideal, allowing for easy relaxation. I also loved that it was convenient to rent a car for exploring nearby attractions like the El Yunque rainforest.

Dining

7.0

While the dining was pricier than expected, it didn't quite meet the standards of other Ritz hotels. I found the restaurant to be just okay, although Il Mulino, the Italian spot, did impress with its delicious dishes.

Facilities

8.0

The facilities were nice, with 24-hour room service available. However, the beach setup area could use some improvement, as it felt a bit chaotic at times.

Patricia

United States, November 2024

6.0/10

I had a lovely stay at The Ritz-Carlton, San Juan, enjoying the beautiful beachfront and fantastic pool area. The service was perfect, making me feel welcomed at every turn. However, my room, while comfortable, felt a bit dated and on the smaller side for the price. Overall, it was a great experience, with minor hiccups in dining options that were a bit pricey for what they offered.

Rooms

8.0

I found my room cozy but somewhat small, especially for a family. it could use some updating. The view overlooking the pool was beautiful, though!

Service

10.0

The staff was incredibly courteous, greeting me with smiles and providing great service. I was really impressed with the attentiveness, especially at the pool bar.

Location

9.0

The hotel's location is superb. so close to the airport and just a short cab ride to Old San Juan for dining. It was really convenient for exploring the area.

Dining

7.0

While the on-site restaurant had its charms, the food was a bit overpriced compared to what I expected. I found better options just a couple of blocks away, which made for a nice change.

Facilities

8.0

The pool and beach facilities were lovely. I always found a spot to relax, but I did notice the gym is on the smaller side.

Dick

United States, November 2024

5.4/10

I recently spent a week at The Ritz-Carlton, San Juan, and it was a lovely vacation overall. The beach and pool areas were beautiful, though the room could use some updates. I enjoyed some great dining experiences, particularly at Il Mulino. While there were a few hiccups with service and room quality, the friendly staff and wonderful amenities made it a nice stay.

Rooms

6.0

The room I got was spacious, but honestly, it felt a bit tired. Some of the furnishings left much to be desired, and there were issues like peeling wallpaper and a somewhat noisy environment. Still, the king-size bed was super comfy.

Service

8.0

Service was generally excellent; the staff was friendly and attentive. I did have some trouble with housekeeping, particularly getting washcloths, but the overall experience was pleasant and accommodating.

Location

9.0

Situated in Isla Verde, the location is fantastic for exploring. The beach is just steps away and really beautiful, and it's close to lots of attractions, making it easy to get around.

Dining

9.0

Dining experiences were a highlight for me. I had a good breakfast buffet every morning and a wonderful dinner at Il Mulino that I highly recommend. Lunch options were solid too, especially at the restaurant overlooking the pool.

Facilities

7.0

The pool area was enjoyable, but it did get crowded quickly, which made finding lounge chairs a bit tricky. I also appreciated the spa facilities, though I was unsure if the prices matched the value.

Albert

United States, October 2024

5.0/10

My stay at The Ritz-Carlton, San Juan was a mixed bag. while the staff were friendly and attentive, I found the hotel a bit dated and in need of some renovations. The beach was nice, though visibility in the water was limited, and dining options within walking distance were scarce.

Rooms

8.0

The room I stayed in was spacious with a nice view, although it didn't have a balcony like some others. overall, it was comfortable.

Service

9.0

The service throughout my stay was wonderful. the staff were eager to help and very welcoming, which definitely made a difference.

Location

7.0

The location is convenient, just minutes from the airport, but it's a bit away from the action in San Juan. I didn't feel comfortable walking the beach at night.

Dining

7.0

I didn't dine much at the hotel, but I found options nearby. I did appreciate the fresh fruits and infused water by the pool.

Facilities

7.0

The hotel offered 24-hour room service, which was handy. however, I found the facilities overall lacking a bit of flair.